1.Introduction

Dr.M.G.R. Educational and Research Institute (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients’ personal and business information. This Privacy Policy describes how we collect, use, store, and safeguard your information when you use our services, visit our website, or interact with us.

By accessing or using our services, you acknowledge and agree to the practices described in this Privacy Policy.

 

2.Information We Collect

2.1 Personal Information

We may collect the following personal details:

• Name, job title, and company name
• Email address, phone number, mailing address
• Business-related information (industry, company size)
• Payment and billing details
• Login credentials and authentication information

2.2 Technical Information

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type, version, and device details
• Pages viewed, time spent on pages, and access timestamps
• Referring website links
• Cookies and tracking technologies

2.3 Business Data

As part of our services, we may process:

• Proprietary business information shared by clients
• System configurations, logs, and technical specifications
• Project-related files, documents, and communications
• Performance metrics and analytics
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• 3.How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To operate, maintain, and improve our AI-enabled solutions
• Communication: To respond to your enquiries and send service updates
• Business Operations: To manage billing, accounts, and contracts
• Compliance: To fulfill legal and regulatory obligations
• Security: To detect and prevent fraud or unauthorized access
• Analytics: To analyze usage trends and improve user experience
• Marketing (Optional): To send promotional messages with your consent

4.Data Security

We implement strict security practices to protect your information.

 

4.1 Technical Safeguards

• Encryption for data in transit (TLS/SSL) and at rest
• Strong authentication and role-based access
• Firewalls, intrusion detection, and continuous security monitoring
• Secure cloud infrastructure with regular updates
• Automated backups with disaster recovery systems

4.2 Administrative Safeguards

• Mandatory employee security training
• Least-privilege access policies
• Formal security and privacy procedures
• Defined incident response process
• Regular security audits and vulnerability assessments

4.3 Physical Safeguards

• Secure data centers with restricted access
• Environmental/operational monitoring systems
• Secure destruction of physical storage media
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• 5.Data Retention

We retain personal information only as long as necessary for the purposes outlined, or as required by law. Retention periods are determined based on:

• Type and sensitivity of data
• Legal or regulatory obligations
• Business needs
• Potential disputes or claims

After the retention period, data is securely deleted or anonymized.

 

6.Data Sharing and Disclosure

We do not sell or rent your personal information. We share information only in the following cases:

6.1 Service Providers

Trusted vendors such as cloud hosting, payment processors, and analytics platforms who support our operations. They are contractually required to protect your data.

6.2 Business Partners

With your explicit consent, we may share information with trusted technology partners or service providers when necessary to deliver integrated solutions or support our services.

6.3 Legal Requirements

We may disclose your information to comply with legal obligations, court orders, or to protect our rights, security, or property.

6.4 Business Transfers

In a merger, acquisition, or asset transfer, your information may be transferred under the same protection standards.

 

7.Your Rights and Choices

Depending on your region, you may have the right to:

• Access your personal data
• Request corrections
• Request deletion (where allowed)
• Request data portability
• Object to certain processing activities
• Restrict processing in specific cases
• Withdraw consent for marketing or other optional uses

To exercise these rights, contact us using the details in Section 14.

 

8.Cookies and Tracking Technologies

We use cookies to:

• Remember preferences
• Analyze site traffic and usage
• Improve website functionality and performance
• Provide personalized content

You may disable cookies through browser settings, but some features may not work correctly.

 

9.International Data Transfers

Your information may be processed in countries outside your residence. We ensure adequate protection through:

• Approved Standard Contractual Clauses (SCCs)
• Compliance with applicable data protection laws
• Regular audits of international partners
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• 10.Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If such data is identified, we will remove it promptly.

 

11.Compliance and Certifications

We comply with relevant global and local standards, including:

• GDPR (for EU clients)
• Indian data protection laws
• Industry regulations (as applicable)
• ISO 27001 information security standards
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• 12.Data Breach Notification

In case of a data breach that affects your information, we will:

• Investigate immediately
• Notify affected users and authorities as required
• Provide details of the breach and mitigation steps
• Offer guidance on personal protective measures
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• 13.Updates to This Privacy Policy

We may update this Privacy Policy as needed to reflect changes in technology, law, or operations. We will notify you by:

• Updating the “Last Updated” date
• Posting the revised policy on our website
• Emailing registered users (for major updates)
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• Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Dr.M.G.R. Educational and Research Institute
📧 Email: contact@drmgrdu.ac.in

📞 Phone: 044 – 2378 2176 / 044 – 2378 2186
📍 Address: E.V.R Periyar Salai (NH4 Highway), Maduravoyal, Chennai – 600095