Student Grievance Redressal Cell

Student Grievances Mechanism

Dr.M.G.R Educational and Research Institute Deemed to be University provides an effective mechanism to resolve all student grievances. The Grievance Redressal Cell was constituted by the university as per the regulations of University Grants Commission.

All grievances of the student are redressed through a single window system. Any student with a genuine grievance may approach Joint Registrar - Student Affairs to submit his/her grievance in a proper format. All grievances are redressed in a systematic way by involving the respective department/person directly connected to the specific issue.

Objectives of Grievance Redressal cell

  • Linking it with a well-defined disciplinary system and to make it acceptable to all
  • All actions taken are prompt for better redressal of a grievance
  • To make the redressal process fair, impartial, with prior warnings and commensurate with gravity of misconduct

Nature of grievance

Academic grievance

  • Issues related to Admission
  • Issues related to Attendance
  • Violation of Lab/Library Rules
  • Examinations related issues
  • Issues related to applying/receiving certificates

Administrative Decisions, Services or Facilities

  • Issues related to transport facility
  • Issues related to Hostels
  • Issues related to Canteen
  • Issues related to Sports
  • Issues related to Post Office & bank (on campus)
  • Issues related to other facilities provided by the university (water etc.)

Guidelines of Regulatory Bodies

  • Grievances
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S.No. Name Functional Designation Contact No.
1. Dr. T. Felix Kala Dean (Student Affairs) Chairperson 94452 05939
2. Dr. P. Kaliyaperumal Dean (Purchase) Member 98401 28864
3. Dr. Pragna B. Dolia Dea- ACS Medical College and Hospital Member 82480 86650
4. Dr. Ramachandran Prabakaran (Dean P.G. - Dental Science) Member 94444 68399
5. Dr. S. Vairamani Professor - Physical Education Member 944401 4125
6. Mrs. Amutha Lakshmi Advocate - Retainer Member 99417 33449
7. Thiru. T. Masilamani (Hostel Co-ordinator - Gents Hostel) Member 99412 57556
8. Mrs. M. Jayalakshmi (Hostel Co-ordinator - Ladies Hostel) Member 87548 76614
9. Thiru. K. Gurunathan Retd. Supt. Of Police Estate Officer Member 94440 62911
10. Inspector of Police Maduravoyal Police Station 2378 1574
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Dr. M.G.R. Educational and Research Institute, Deemed to be University provides all students are required to note that they are prohibited from engaging in any form of ragging.

Based on the directions of the Humble Supreme Court, the UGC framed the “UGC Regulations on curbing the menace of ragging in Higher Educational Institution, 2009. The aim of the Regulation is to prohibit, prevent and eliminate the scourge of ragging including any conduct by any student or students whether by words spoken or written or by an act which has the effect of teasing, treating or handling with rudeness a fresher or any other student.

Objectives of Anti-Ragging

  • To keep a continuous watch and vigil over ragging so as to prevent its occurrence and recurrence.
  • To promptly and stringently deal with the incidents of ragging brought to our notice.

Anti-Ragging Guidelines 

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Committee Members

S.No. Name Functional Designation Contact No.
1. Dr. T. Felix Kala Dean (Student Affairs) Chairperson 94452 05939
2. Dr. P. Kaliyaperumal Dean (Purchase) Member 98401 28864
3. Dr. Pragna B. Dolia Dean - ACS Medical College and Hospital Member 82480 86650
4. Dr. Ramachandran Prabakaran (Dean P.G. - Dental Science) Member 94444 68399
5. Dr. S. Vairamani Professor - Physical Education Member 944401 4125
6. Mrs. Amutha Lakshmi Advocate - Retainer Member 99417 33449
7. Thiru. T. Masilamani (Hostel Co-ordinator - Gents Hostel) Member 99412 57556
8. Mrs. M. Jayalakshmi (Hostel Co-ordinator - Ladies Hostel) Member 87548 76614
9. Thiru. K. Gurunathan Retd. Supt. Of Police Estate Officer Member 94440 62911
10. Inspector of Police Maduravoyal Police Station 2378 1574
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Dr.MGR Educational and Research Institute Deemed to be University provides an effective mechanism to the Sexual Harassment of Women in the work place has developed a grievance procedure in the form of a grievance redressal forum called the Internal complaints committee.

Under the act, an employer is required to set up this grievance redressal mechanism called the internal committee at each office, branch or unit of an organization that has an employee head count of 10 or more employees. The committee is institutionalized to hear complaints and grievance in relation to incidents of Sexual Harassment.

Objectives of internal complaint committee

  • To evolve a permanent Mechanism for the prevention and redressal of sexual harassment cases and other acts of gender based violence at the Institute
  • To uphold the commitment of the Institute to provide an environment free of gender base discrimination.

Internal Complaint Committee

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Committee Members

S.No. Name Functional Designation
1. Dr. T. Felix Kala, Dean (Student Affairs) Chairperson
2. Dr. Pragna B. Dolia Dean - ACS Medical College and Hospital Member
3. Dr. Ramachandran Prabakaran (Dean P.G. - Dental Science), TMDC & Hospitals Member
4. Mrs. S. Geetha (Asst. Prof. - CSE/IT Dept.) Member
5. Mrs. N. Kanya (Asst. Prof. - CSE/IT Dept.) Member
6. Mr. P. Ravichandra Ganesh (Asst. Prof. - Mech. Dept.) Member
7. Dhiva .S, II Year BT Student
8. Harini .S, III Year ECE Student
9. Meenakshi . A , IV Year BDS Student
10. Sivapriyan .V, II Year MBBS Student

Procedure

  • Whenever a complaints/grievance is received from a student it will be recorded
  • Recorded grievance will be forwarded to the concerned department/ Committee/Person asking them about the information and a timeframe required to provide a solution
  • Acknowledge the student/parent with the information given by the concerned department/committee/person.
  • Enquire the status of grievance which is under process (periodically)
  • At the end of stipulated time a report/solution will be collected from concerned department/ committee/person
  • If the grievance is resolved to the expected level of satisfaction, the student/parent is supplied with the solution provided by department/ committee/person
  • If the grievance is not resolved to the expected level of satisfaction, a detailed report stating the reasons for not arriving at the expected solution will be collected
  • If the reason for not resolving the grievance is insufficient time, the time required will be re scheduled appropriately by looking in to the details and same will be acknowledged to the student/parent (repeat the steps 4,5,6).
  • Escalate the grievances/ complaints to higher management in case, the complaints and grievances could not be handled by the department/ committee/person

Punishments for Anti Ragging & ICC

  • Suspension from attending classes and academic privileges.
  • Withholding/withdrawing scholarship/fellowship and other benefits.
  • Debarring from appearing in any test/ examination or other evaluation processes.
  • Withholding results
  • Debarring from representing the institution in any regional, national or international meet' tournament' youth festival, etc.
  • Cancellation of admission
  • Rustication from the institution for period ranging from one to four semesters'
  • Expulsion from the institution and consequent debarring from admission to any other institution for a specify